Refund policy

Mark Julien Illustration is an independent Canadian author, illustrator, and publisher based in Kingston, Ontario. GST/HST No. 79584 4133 RT0001.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Downloadable PDF/E-Pub products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at julien.mark.r@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged beyond our reasonable control. If you need to exchange it for the same item, send us an email at julien.mark.r@gmail.com and send your item to: Mark Julien Illustration, 84 Brock St. Kingston, ON K7L 1R9, Canada.

Shipping
To return your product, you should mail your product to:
Mark Julien Illustration, 84 Brock St. Kingston, ON K7L 1R9, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.